Refund policy

Built By Elle — Refund and Return Policy

Last updated: 8 June 2026

Digital products (The Elle Method)

The Elle Method is a digital download delivered instantly after purchase. We offer a 14-day happiness guarantee: if the Method is not right for you, email us within 14 days of your purchase and we will issue a full refund. No forms, no questions. Because the product is digital and delivered immediately, this guarantee is our voluntary policy and is more generous than the standard rule for digital goods.

Physical products (The Rituals kits)

We want you to be happy with your kit.

If your item arrives damaged, faulty, or incorrect, contact us within 14 days of delivery with a photo. We will send a replacement or issue a full refund, and you will not need to return the item.

If you change your mind, you may request a return within 14 days of delivery. The item must be unused and in its original condition. Return shipping is the customer's responsibility, and the refund is issued once we confirm the item's condition. For hygiene reasons, the silk eye mask and other personal-care items cannot be returned once opened, unless they are faulty.

How to start a refund or return

Email ellesinclairbusiness@gmail.com with your order number and, where relevant, a photo. We reply within 2 business days. Approved refunds are returned to your original payment method within 5 to 10 business days, depending on your bank.

EU customers

If you are in the EU, you have a statutory right to withdraw from a purchase of physical goods within 14 days without giving a reason, in addition to the rights above. For digital products that you download immediately, you agree at checkout that delivery begins at once and that the statutory withdrawal right ends once the download has started. Our 14-day happiness guarantee still applies.

Cancel an order or withdraw

To cancel an order or use your right of withdrawal, see our Cancel an order page. It explains how it works and includes the standard EU withdrawal form.